This seventh edition of the Incentive Travel Index reveals an industry that remains resilient and inventive but faces growing complexity. Incentive travel is as valued as ever, yet the business of delivering it grows tougher each year.
By Pádraic Gilligan
Course correcting the swift and widespread recent adoption of AI in everything, behavioral science advisor Nathalie Nahai shares the perils and potential of AI and its impacts on human empathy in advance of her IBTM World (Nov. 18-20) keynote, “The Power of Human Connection & Empathy in the Age of AI.”
By Michael Pinchera